What if I already have an account on a chat platform?
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That's our free tier. If you already have an account on Crisp, Intercom, Tawk.to, LiveChat, HubSpot Chat, OpenWidget, Drift, or Tidio, and you have the embed snippet ready to go, send us the snippet and your site access. We paste it into your site's head tag, verify it loads, done. No account work, no config, no styling. Just the install.
Which chat software do you set up?
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Whichever fits your situation best. Common picks: Crisp, Intercom, Tawk.to, Tidio, LiveChat, HubSpot Chat, Drift, and OpenWidget. For most local businesses, we recommend OpenWidget, it's free-forever for the core widget and bundles live chat, WhatsApp, and Messenger out of the box. But if a different platform is a better fit (you already use HubSpot for example, or want Intercom's deeper agent tools), we'll install that instead. The full $199 setup is the same regardless of which platform we configure. If you already have an account and the embed snippet ready, the install is free.
What's the ongoing software cost?
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It depends on the platform you pick. Some are free-forever for the basics (OpenWidget, Tawk.to). Others have free tiers with limits (Tidio, Crisp). Paid platforms with deeper features start around $20–$50/agent/month (LiveChat, Intercom, HubSpot Chat). You pay the platform vendor directly, we don't mark anything up. We'll lay out the trade-offs before you commit.
Can I change channels later?
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Yes. Most chat platform dashboards let you toggle channels on and off anytime. If you want us to swap channels or restyle the widget after launch, that's a one-time touch-up we'll quote based on scope.
Will it slow down my site?
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It shouldn't. Modern chat widgets load asynchronously after the rest of the page renders. We test page speed before and after, and avoid platforms with known performance issues.
Do I have to manage it after setup?
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You own the conversations, they land in your platform inbox, WhatsApp, Messenger, or AI thread history depending on which channels you picked. We hand over admin access and a short walkthrough. If you want us to manage it ongoing, we can quote a monthly support add-on.
What if I'm not on WordPress or Shopify?
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Almost every modern chat platform works on WordPress, Shopify, Squarespace, Wix, Webflow, Weebly, BigCommerce, and any custom site where you can paste a script tag. Send us your site URL and we'll confirm fit before charging anything.
Why do you recommend OpenWidget for most businesses?
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For local-business use cases, OpenWidget is the best free-forever option that bundles live chat, WhatsApp, Messenger, and an AI-trained bot in one widget, without per-conversation caps or per-agent fees. That makes it a strong default. But it's not the right pick for every business. If you need advanced agent routing (Intercom, LiveChat), tight CRM integration (HubSpot Chat), or specific compliance features, a paid platform will serve you better. We'll be straight with you about which one fits.